Luxora House provides delivery service within the Kingdom of Saudi Arabia, as well as international shipping to the countries supported by the store.

• Delivery times vary depending on the destination city or country. The estimated delivery time is displayed during the checkout process or on the shipping page on the website.
• Shipping fees (if applicable) are calculated and shown separately before completing the payment process.
• If no one is available to receive the shipment, the shipping company may attempt redelivery according to its policy. Additional fees may apply for any new delivery attempt if the reason is due to the customer.
• The customer is fully responsible for the accuracy of the delivery information and address provided when placing the order. The store is not liable for any delays or additional costs resulting from incorrect information.
• The delivery period begins after the order is confirmed and payment is successfully completed.
• Delivery schedules may be affected by force majeure, official holidays, or circumstances beyond the control of the store or the shipping company.

5. Order Cancellation

The customer may request to cancel the order before it is shipped or handed over to the shipping company by contacting Luxora House Customer Service.

If the cancellation request is approved before the order is shipped, the order will be canceled and the amount will be refunded to the original payment method according to the refund policy.

If the order has already been shipped or handed over to the shipping company, it cannot be canceled and will be handled according to the store’s approved Return and Exchange Policy.

Notes

• Luxora House may offer free shipping service according to a minimum order value or within specific promotional offers. The terms are announced on the website.
• If the customer refuses to receive the order or fails to receive it for reasons not related to the store, Luxora House reserves the right to deduct the shipping costs and any return shipping fees (if applicable) before refunding the remaining amount.