Luxora House E-Store: An online store specializing in the sale of luxury watches and accessories.
Acceptance of Terms and Conditions
By browsing, using the Luxora House website, or completing a purchase through it, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, in addition to the Privacy Policy, the Return and Exchange Policy, and all other policies published on the website.
Intellectual Property
Luxora House grants you a personal, limited, non-exclusive, non-transferable, and revocable license to use the website solely for personal shopping purposes.
It is strictly prohibited to use the website or any of its content for any commercial purposes or on behalf of any third party without the prior written consent of Luxora House.
All copyrights, designs, logos, images, text, content, software, and all elements of the website are the exclusive property of Luxora House or its respective owners, protected by the applicable laws of the Kingdom of Saudi Arabia and international intellectual property agreements.
No part of the website's content may be copied, modified, republished, distributed, sold, or exploited in any manner whatsoever without obtaining prior written approval.
Users have the right to view, download, or print the website's content for personal, non-commercial use only, without making any modifications to it or using it for any other purpose.
Third-Party Content and Links
The website may contain links or content provided by third parties to provide additional information to the user.
Luxora House assumes no responsibility for the content, accuracy, or updates of those websites. The inclusion of these links does not imply any partnership or official endorsement, and the customer uses them at their own risk.
Privacy
Luxora House respects its customers' privacy and is committed to protecting personal data in accordance with the approved Privacy Policy published on the website.
Please review the Privacy Policy to understand how your personal data is collected, used, and protected.
General Provisions
- Luxora House reserves the right to modify these Terms and Conditions at any time, and such modifications shall become effective immediately upon being published on the website.
- Continued use of the website after the publication of any update constitutes your acceptance of the modified terms.
- If any provision of these terms is deemed invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
- These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia, and the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction over any disputes arising therefrom.
- If you have any inquiries regarding these Terms and Conditions, you can contact Luxora House customer service via the official communication channels specified on the website.
Terms of Sale
1. Eligibility
Purchases from the Luxora House store are restricted to individuals who possess the legal capacity to enter into electronic contracts in accordance with the laws of the Kingdom of Saudi Arabia.
To complete a purchase, the customer is required to provide accurate and complete information, including their name, mobile number, email address, delivery address, payment details, and any other information requested by the store to process the order.
The customer also acknowledges that all payment information provided is correct and valid, and that they are authorized to use the payment method selected for the purchase.
Luxora House or its payment service providers may verify payment details and the customer's identity, and take necessary measures to reduce fraud or misuse of payment methods, in accordance with the approved Privacy Policy.
Product Orders
Luxora House reserves the right to refuse or cancel any order under circumstances including, but not limited to:
- Unsuccessful payment processing or failure to obtain approval from the payment gateway.
- Suspicion of fraud or unauthorized misuse.
- The customer violating any of the store's terms and conditions.
After placing an order, the customer will receive a confirmation message via email or SMS containing the order details. This notification serves as an acknowledgment of receipt, not a final acceptance of the order.
An order is considered definitively accepted only after it has been processed and shipped, at which point a notification confirming order fulfillment will be sent.
By completing a purchase, the customer agrees to pay the full value of the order, including product prices, shipping fees, and applicable taxes, if any.
Promotional Offers and Discount Codes
- All promotional offers and discount codes are subject to the specific terms and conditions of each offer. Luxora House reserves the right to modify or terminate them at any time without prior notice.
- Multiple promotional offers cannot be combined, nor can an additional discount code be applied to already discounted products or offers, unless stated otherwise.
- Some offers may include free products, gifts, or discounts on specific items. These offers are valid while supplies last or until the offer period expires, whichever comes first.
- If an offer includes a free product or a gift, it is granted according to the declared conditions of the offer and cannot be exchanged for its cash value or another product.
- Discount codes are subject to the terms of each campaign, which may include a minimum order value, a specific validity period, a designated number of uses, or the exclusion of certain products or categories.
- In the event of a return or cancellation of an order that utilized a promotional offer or discount code, the refund amount will be calculated based on the actual value paid after the discount is applied, and any associated benefits or gifts will be voided if cancellation or return conditions apply.
Miscellaneous Provisions
- Luxora House reserves the right to modify or update these Terms and Conditions at any time to comply with applicable laws and regulations. Changes become effective as of the date they are published on the website. Continued use of the website after any modification implies the user's acceptance of the updated terms.
- These Terms and Conditions constitute the entire agreement between the customer and Luxora House regarding the use of the website and the purchase of products and services through it, superseding any prior agreements or understandings in this regard.
- Luxora House reserves the right to modify or discontinue any service, feature, or product available on the website at any time without incurring any liability toward the user, provided it does not conflict with applicable regulations.
- The user assumes full responsibility for their use of the website, the accuracy of the information they provide, and any violation of these Terms and Conditions or relevant laws and regulations.
- A failure or delay by Luxora House to exercise any right under these terms does not constitute a waiver of that right, and it retains the right to exercise it at any time.
- These Terms and Conditions do not create any partnership, agency, employment, or joint venture relationship between Luxora House and the user; both parties remain independent of each other.
- If any provision of these Terms and Conditions is determined to be unlawful or unenforceable, it will not affect the validity and enforcement of the remaining provisions, which shall remain active and binding.
- These Terms and Conditions are published in Arabic. A translated version in other languages may be provided for convenience only. In the event of any discrepancy in interpretation, the Arabic version shall be the authorized reference.
- These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom of Saudi Arabia shall hold jurisdiction over any dispute arising from or relating to their execution.
- If you have any inquiries regarding these Terms and Conditions, you can contact Luxora House customer service via the official communication channels specified on the website.
Contact Us
If you have any inquiries regarding these Terms and Conditions or any services from the Luxora House store, our customer service team is delighted to answer all your questions.
You can reach us through:
Email: cc@luxorahousesa.com
You can also contact us using the "Contact Us" form available on the website.
Business Hours
- Official Working Days: From Sunday to Thursday.
- Working Hours: From 9:00 AM to 6:00 PM (Saudi Arabia Standard Time).
- Working hours do not include Fridays, Saturdays, and official public holidays.