Welcome to Luxora House. Please read the User Agreement carefully before using the website, creating an account, or completing any purchase.

Your use of the website, registration of an account, or completion of any purchase constitutes your explicit agreement to abide by all the terms and conditions contained in this Agreement, in addition to the Privacy Policy, the Return and Exchange Policy, and all other policies published on the website.

First: Definitions

The Store: Luxora House Online Store and all its services and electronic platforms. 
The Customer: Any person who uses the website or purchases products through it. 
The Agreement: Refers to these Terms and Conditions and all related policies.

Second: Eligibility for Use

• The user must have the legal capacity to conduct purchases in accordance with the laws of the Kingdom of Saudi Arabia.
• If the user is under the legal age, the website must be used under the supervision of a legal guardian, who bears full legal responsibility.

Third: Use of the Website

The customer agrees to the following:

• Use the website in accordance with the laws in force in the Kingdom of Saudi Arabia.
• Not to misuse the website, attempt to hack it, or disrupt its services.
• Not to use the website or the products for any illegal purposes.
• Not to impersonate any individual or entity.

Fourth: Account Creation

When creating an account at Luxora House, the customer agrees to:

• Provide true, accurate, and up-to-date information.
• Maintain the confidentiality of login credentials.
• Bear full responsibility for all activities conducted through the account.
• Update their information whenever any changes occur.

Luxora House reserves the right to suspend or cancel any account if false information is provided or the website is misused.

Fifth: Data Protection

Luxora House is committed to maintaining the confidentiality of customer data and not using it except in accordance with the approved Privacy Policy, or when required by law to disclose it.

Sixth: Communication Methods

The customer agrees to be contacted via email, text messages, or the registered mobile number for matters related to orders, updates, service notifications, or any information related to the use of the store.

Seventh: Prices and Fees

• All prices displayed on the website are subject to change without prior notice.
• Prices include Value Added Tax (VAT) unless otherwise stated.
• Additional fees such as shipping or service fees may apply and will be clearly shown before completing the payment.

Eighth: Limitation of Liability

Luxora House makes every effort to provide accurate information and high-quality service. However, it is not liable for any delays or damages resulting from circumstances beyond its control, including errors by shipping companies, technical failures, or force majeure events.

Ninth: Suspension or Termination of Account

Luxora House reserves the right to suspend or cancel any account or restrict the use of the website in the event of a violation of this Agreement or misuse of the services, without prejudice to any other legal rights.

Tenth: Amendment of the Agreement

Luxora House has the right to modify this Agreement at any time. Any amendment becomes effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the new amendments.

Eleventh: Governing Law

This Agreement is governed by the laws of the Kingdom of Saudi Arabia, and the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction over any dispute arising from it.

Account Deletion

The customer may request the deletion of their account at any time through the account settings in the website or application (if available), or by contacting Customer Service.

Upon execution of the deletion request:

• Personal data will be deleted or anonymized in accordance with applicable laws and the Privacy Policy.
• The store may retain certain data that must be kept by law for a specified period, such as invoice or financial transaction data.
• Account deletion does not affect any obligations or legal rights that arose prior to the deletion date.